Refund policy

We want you to be happy with what you buy from us. If you are not, here is exactly where you stand.

Your 14-day right to cancel (sealed product and singles)

If you are a consumer in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your order for any reason.

  • You have 14 days from the day you receive your goods to tell us you are cancelling.
  • You then have a further 14 days to send the goods back to us.
  • We refund you within 14 days of receiving the goods back, or of you giving us proof of postage, whichever is sooner.

To cancel, email us at thetradingcardstandard@outlook.com with your order number. You do not have to give a reason. You can use the cancellation form at the end of this policy, but you do not have to.

What we refund. The price you paid for the goods, plus the standard outbound delivery charge. If you chose a faster delivery service than our standard one, we refund the standard cost only.

Who pays return postage. You do, unless the item is faulty, damaged or not what you ordered. We strongly recommend a tracked service — until the parcel reaches us, it is your responsibility.

Condition. You can inspect goods the way you could in a shop. You cannot use them. Sealed trading card product that has been opened has been used, not inspected, and we may reduce your refund to reflect the loss in value. Practically: an opened booster box cannot be resold as sealed, so an opened box will not be refunded in full.

Faulty, damaged or wrong items

Separately from the 14-day right above, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.

  • Within 30 days of delivery you can reject the item and get a full refund.
  • After 30 days we will repair or replace it. If that is not possible, you are entitled to a refund, which may be reduced to reflect the use you have had.

Email thetradingcardstandard@outlook.com with your order number and a photo of the problem. We pay return postage on faulty, damaged or incorrectly supplied goods.

Damage in transit. Tell us within 7 days of delivery and send photos of the packaging as well as the item. Please keep the packaging until the claim is settled.

Manufacturer variance in sealed product

Sealed product is sealed by the manufacturer, not by us. Pull rates, hit rates and the contents of any individual pack or box are entirely down to the manufacturer, and a disappointing box is not a fault. We cannot refund a sealed product because of what was inside it. What we are responsible for is that the product you receive is genuine, correctly described, and undamaged when it leaves us.

Singles and graded cards

Every single card is photographed and graded against our condition standard before it is listed. If a card arrives in a materially worse condition than described, that is a misdescription and it is covered above — tell us within 14 days and we will refund it in full including return postage.

Graded cards (PSA, BGS, CGC and similar) are sold in their sealed slab. The grade on the slab is the grading company's opinion, not ours, and we cannot be responsible for it. We are responsible for the slab arriving intact and matching its listing and certification number.

Preorders

You can cancel a preorder at any time before it is dispatched and get a full refund, with no deduction. Once it has been dispatched, the 14-day rules above apply as normal.

If a release date moves, we will tell you. If a release is cancelled by the publisher or we cannot supply it, we refund you in full.

What is excluded

The 14-day cancellation right does not apply to:

  • Sealed product where the seal has been broken, in the limited sense described above.
  • Goods made or sourced to your personal specification.
  • Gift cards.

Nothing in this policy affects your statutory rights.

Model cancellation form

(Complete and return this form only if you wish to withdraw from the contract.)

To: The Trading Card Standard Ltd, 7 Trem Elai, Penarth, CF64 1TB — thetradingcardstandard@outlook.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

  • Ordered on / received on:
  • Order number:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature (only if this form is notified on paper):
  • Date: